Problem
PKLI aims to become the largest Kidney and Liver transplantation facility in Asia, primarily focusing on the safety of the patients. Health and safety managers in PKLI struggled with the manual and time-consuming process of monitoring the safety data, sometimes leading to delayed action on certain incidents compromising patient outcomes which are not acceptable. The dean assigned me to develop a system that would help managers make informed and timely decisions based on real-time data.
Solution
I addressed the challenge by designing a comprehensive platform for health and safety managers which enabled real-time access to safety incidents, audits, and training metrics, presented clearly and concisely.
This solution improved data visibility and efficiency, allowing managers to identify trends and patterns quickly, ultimately enhancing workplace safety by efficient decision-making and saving significant time on data collection.
My contribution
User research
Product design
User testing
The team
1 × product designer
3 × engineers
Year
2020
Process
What do managers actually need?
I had many questions regarding the managers' needs and wants. To learn more about them, I first set up a focus group session, during which I enabled all 17 managers to elaborate on their needs and decision-making process to better understand their perspectives. I learned that the availability of relevant data is the most important factor.
After organizing the data from the session, I contacted each manager individually and had a one-on-one chat regarding their specific requirements and pain points. I finalized on these common needs;
Finalizing the user flow
Based on this research, I developed user personas and created low-fidelity wireframes to map out the portal's functionality and structure. I was able to finalize the user flow.
Testing the solution
From there, I created high-fidelity designs and prototyped them. I then conducted usability testing with 13 managers, further refining the design and improving the user experience. The final design included a very simple, intuitive, and accessible portal.
Outcome
The product was received with high appraisals from all the managers, they believed it would save a lot of their time previously being wasted on data collection processes. It facilitated timely and efficient decision-making.
After a month the incident rate decreased by 60%, eventually improving the patient outcomes.